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Power Quality Incident Report

Complete this form to send a report to Hydro One about anomalies in your power quality. Fields marked with an asterisk (*) are mandatory.

A summary of your responses will be displayed for printing purposes on the confirmation page after you press the Submit button. Once submitted, your inquiry form will be automatically e-mailed to Hydro One's Customer Operations Support group.

Customer Information

All fields in this section are required (*).
*Contact Information
Contact Name
Phone Number
Business Address
E-mail Address
*Please enter the supply point associated with this inquiry:
*Please choose your business type:

Event Information

Please answer the following questions about the most recent power quality event or anomaly you've experienced.
1. (a) Have you contacted anyone at Hydro One Networks about this event(s) before?
2. Please tell us some specifics about the timing of the event or anomaly:
Date of the Event
Time of day of the Event
Last known occurance
3. Please tell us how often the event or anomaly occurred:
4. (a) Do you have any power quality monitoring equipment at your facility?
5. Is the same equipment affected each time a power quality event occurs?
6. Please tell us which equipment is affected by the event(s).
Select all that apply:
7. Please describe the specific event or anomaly in more detail:
(e.g., lights dim or flickering, computer equipment fails or locks up, circuits trip, motors slow or stall, etc.)
8. Please tell us if any of the following were applicable at the time the anomaly began.
Select all that apply:
9. On the following scale, please tell us how much the event(s) impacted your business:
Rate the severity of event(s)
No Impact
Severe Impact
1. Time to restore operations after event
2. Impact on production and/or product per event
3. Effect on health, safety or environment
4. Other impacts
Please review this form to ensure the accuracy of information before pressing the "Submit" button below.